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Frequently Asked Questions


Below are the most frequently asked questions about the DogWatch® Hidden Fence products and training. If the answer to your question is not here, please contact us.

You can also check our Troubleshooting and Training sections.

Q:  What is a DogWatch Hidden Fence System?
A:  The DogWatch® Hidden Fence is a pet containment system that uses radio signals to keep your pet within a designated boundary.

Q:  How does it work?
A:  A buried wire carries harmless radio signals around the designated area. Your dog wears a small receiver on a collar that signals him by emitting a mild stimulation, or correction, when he gets too close to the boundary.

Q:  How does my dog learn where the boundary is?
A:  Your dog learns the boundaries through voice commands and visual flags that are set inside the fence. The dog goes through a training session for a few minutes each day for 7 to 10 days. With training, the dog remembers the placement of the flags and is taught to stay within the border. During the training period, flags are slowly taken away. If the dog goes to within 5-10 feet of the boundary, he will hear a warning sound that means he is getting close to the boundary. If the dog reaches the boundary, he will receive a correction.

Q:  Why should I purchase a DogWatch® Hidden Fence System over the Invisible Fence® brand?
A:  There are several big difference between DogWatch® and Invisible Fence®:

  • On our most popular receiver the R9, the battery will last for two years as compared to the Invisible Fence® battery that lasts anywhere from 2-4 months.  This gives your dog many more opportunities to escape the yard if that battery goes dead as well as being more expensive for you and worse for the environment.
  • All DogWatch equipment is able to be adjusted by you, the homeowner.  If you need help or have a question simply contact us and we'll help you over the phone.  Invisible Fence® equipment needs to be adjusted by a technician, which requires paying a service call each and every time you need to adjust your equipment or change your collar. 
  • DogWatch offeres unlimited training assistance for you and your dog.  We don't feel like it is right to charge you to put the fence in, then charge you again to make it work properly.  Invisible Fence® also offers training, but the number of training sessions you receive depends on which package you purchase and additional training comes at an extra fee.
  • DogWatch offers both indoor and outdoor surge protection.  All other companies offer only indoor surge protection.  This is simply less safe for your home in the event of a lightning strike.
  • DogWatch is the only underground fence system that works on an digital FM radio signal frequency. This digital FM system, called SafeLink®, is an exclusive patented DogWatch technology that provides your pet with maximum protection from unintentional stimulation caused by stray radio signals. Other pet containment, such as the Invisible Fence® brand run on a digital AM radio frequency that often picks up stray signals and can cause your dog to receive a correction when not near the hidden boundary. This may cause your dog to become confused and afraid. Only DogWatch's SafeLink system safely ignores digital AM radio signals.

Q:  Why should I purchase a DogWatch® Hidden Fence System over the Lance's Hidden Fencing?
A:  There are several big difference between DogWatch® and Lance:

  • DogWatch® Hidden Fences is it's own specific brand that can only be purchased through professional dealers.  DogWatch® offers lifetime warranties on the receivers and transmitters.   Lance represents the Pet Safe® Brand that can be purchased at local pet and hardware stores.
  • On our most popular receiver the R9, the battery will last for two years as compared to Lance's  battery that lasts anywhere from 2-4 months.  This gives your dog many more opportunities to escape the yard if that battery goes dead as well as being more expensive for you and worse for the environment.
  • DogWatch is a national company with a corporate office out of Natick, Massachusetts.  DogWatch alos maintains 10 dealers in Ohio that ready and willing to back us up if ever needed.  There are DogWatch dealers all over the world ready to assist you if you ever move out of the area.  Lance's Hidden Fencing is located in the Central Ohio Area only.
  • DogWatch offeres unlimited training assistance for you and your dog.  We don't feel like it is right to charge you to put the fence in, then charge you again to make it work properly. Lance's also offers training, but the number of training sessions you receive depends on which package you purchase or additional training sessions come at an additional charge.
  • DogWatch offers both indoor and outdoor surge protection.  All other companies offer only indoor surge protection.  This is simply less safe for your home in the event of a lightning strike.
  • DogWatch is the only underground fence system that works on an digital FM radio signal frequency. This digital FM system, called SafeLink®, is an exclusive patented DogWatch technology that provides your pet with maximum protection from unintentional stimulation caused by stray radio signals. Other pet containment, such as the Lance's brand run on a digital AM radio frequency that often picks up stray signals and can cause your dog to receive a correction when not near the hidden boundary. This may cause your dog to become confused and afraid. Only DogWatch's SafeLink system safely ignores digital AM radio signals.

Q:  Why haven't I heard of DogWatch® Hidden Fence?
A:  Although DogWatch is a national company operating out of 49 states and 18 countries, they do no National advertising.  This has greatly limited our exposure and brand recognition, but has also allowed us to keep our prices down.  But rest assured, that DogWatch of Columbus has been in the area for over 22 years and can provide endless references for the quality of work that we consistently do.


Q:  Are there other benefits to the DogWatch® Hidden Fence?
A:  The DogWatch® Performance Series R9 receiver runs on a battery that lasts two years…the longest in the industry. Maintenance costs are low compared to the Invisible Fence brand. Your savings can be significant.
Our new Performance Series R7 and R9 Receivers have our exclusive AutoMemory feature. The receiver constantly monitors your dog if he "challenges" his boundary. Both receivers have the fastest response time, meaning if your dog challenges the "fence" he will feel a correction immediately - at the beginning of the avoidance zone, not half way through.

  • The DogWatch® Hidden Fence has a unique, patented user-programmable receiver that can be customized - by you - to the training level that's right for your pet's personality and size. No need for a technician service call and related charge.
  • The DogWatch® receiver includes our pet-friendly™ "audible only" training level that allows you to train your dog using an audible "beep" tone before your dog feels a correction.
  • You'll receive a lifetime equipment warranty on your DogWatch® Hidden Fence when installed by us.
  • We are trained, dedicated professionals. In addition to providing you and your pet with superior technology and products, we live and works in your community. We are ready to provide you with courteous and prompt customer service.

Q:  Is the DogWatch fence similar to an electric fence?
A:  No! The underground runs on digital radio signals. A transmitter (which is plugged in) allows the fence to emit radio signals, which are picked up by the receiver collar worn by the dog when he approaches or reaches the boundary.

Q:  Will the stimulation from the collar hurt my dog?
A:  No! This type of stimulation has been used in dog training for over 40 years. A dog’s skin resistance is about 20 to 25 times greater than of humans. Furthermore, the amount of correction can be adjusted so that a dog receives the appropriate level of stimulation for its size. DogWatch® systems have been tested by a major veterinary college, and are used and recommended by veterinarians.

Q:  Will the system work for more than one dog?
A:  Yes. There is no limit to the number of dogs a system can protect at one time.

Q:  Is the system safe during a lightning storm?
A:  The DogWatch® Hidden Fence System has lightning surge protection in the transmitter and uses an external surge protector. Of course, your dog should be safe in the house during a lightning storm!

Q:  What if my dog gets past the fence – how does the system react?
A:  The receiver shuts down automatically after 15 seconds to guard your pet against over-correction. In addition, our receiver offers the fastest reaction time if your dog challenges the boundary, thanks to our FastReact feature.

Q:  How much does it cost? What if I move?
A:  DogWatch® Hidden Fencing can cost much less than traditional fencing. And once you buy the system, you can expand it or take it with you when you move. Contact your local dealer for an estimate on your individual yard.

Q:  How big an area will it cover?
A:  DogWatch® offers models that can cover properties up to 200 acres. Contact us for a free consultation and estimate.

Q:  How does my dog learn to use it?
A:  Typically, we will conduct initial training with you and your dog. We have developed an in-depth training program that takes about 10-15 minutes per day for two weeks. Avoidance training is used to teach your dog to stay on your property.

Q:  Does it keep other dogs out?
A:  The DogWatch® Hidden Fence system is designed to keep your dog at home and out of trouble. It will only keep other dogs out if they are wearing DogWatch collars.

Q:  How old does my dog have to be before training begins?

A:  As a general guideline, your dog should be at least 4 months old. However, some dog may mature earlier than others because of breed, size or disposition. When we meet with you and your pet, we will evaluate your dog and make a recommendation when training should begin.

Q:  What if my dog has a history of biting people?
A:  This product is not intended for use with dogs that have a history of aggressive behavior.

Q:  Can my dog get out?
A:  If the initial training was done properly, this will rarely happen. If the dog does get out, check to make sure the collar is on securely and snugly. You may also increase the range of the signal to keep the dog further from the boundary or increase the correction level. We are also available to support you. There are many ways to adjust the DogWatch® System. Contact us if you need help.

Q:  Is there a guarantee on the DogWatch® System?
A:  Our Performance Series system carries a lifetime manufacturer's warranty when installed by us. Our IB-100 and IB-200 are warranted for two years. There is also a one year Performance Guarantee, ensuring it will keep your pet contained or your money back.

 
DogWatch of Columbus Ohio Hidden Dog Fence of Columbus Ohio

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800.345.9490
614.527.3799

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Testimonials

Patrick came out to provide a cost estimate for us. The estimate was for the equipment needed, and installation of the invisible fence, including the dog collar.  [Pat was] extremely punctual, professional, and thorough. The first time he came was to explain the containment system and how it worked, and the second time was to install the equipment and underground wires, and to provide a brief training for us with the dog. In every instance, and each step of the way, he could not have been more helpful and professional. When we finished he told us not to hesitate to contact him with questions. A few days later (on a Sunday morning) I left a voice mail message asking him to return our call. I expected to hear from him on Monday, and was very surprised when he called back on Sunday evening, and even apologized for not calling sooner. All and all, the system is working well and the dog is getting more and more used to it. We have no complaints and are happy with our decision.

 

Keep up the good work. You seem to try very hard to do exactly what you say you'll do. In todays world this is very important, and not all that common.

 

Michelle E.

Canal Winchester, Ohio


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DogWatch® products are protected under U.S. Patent Nos.: 5,353,744; 5,465,687; 6,079,367; 6,467,435; 6,360,698.© 2009 DogWatch Inc. All rights reserved. No photographs,illustrations or text can be reproduced in any form without the express written consent of DogWatch Inc.DogWatch Hidden Fences should not be confused with Invisible Fence® or Invisible Fencing® which are products and registered trademarks
of Invisible Fence, Inc.

DogWatch® Hidden Fences of Columbus serves Bexley, Blacklick, Columbus, Dublin, Gahanna, Galloway, Grandview Heights, Grove City, Groveport, Hilliard, New Albany, Reynoldsberg, Upper Arlington, Westerville, Worthington, Delaware, Galena, Lewis Center, Powell, Sunbury, Buckeye Lake, Granville, Heath, Johnstown, Newark, Pataskala, Choctow Lake, London, Mount Sterling, Plain City, West Jefferson, Marysville, Baltimore, Canal Winchester, Lancaster, Pickerington, Marion, Ashville, Circleville, Orient, Hideaway Hills, Logan, Maysville, And Rockbridge. Also included are Franklin, Delaware, Licking, Fairfield, Union, Madison, Marion, Hocking, and Pickaway counties.

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