Dogwatch of Columbus
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DogWatch® Hidden Dog Fence Troubleshooting

Below are troubleshooting tips that should help you find answers to the most commonly asked questions about DogWatch® products.

Adjust the Collar
Adjust the collar as needed. Remember - collar fit is critical! Make sure the collar is on tightly enough to keep the posts in good contact with the dog's skin. When checking collar snugness, place no more than one finger width between contact posts and the dog's neck. Be sure the dog's neck is down, in the sniffing position, as this is when the dog's neck is the smallest. 

During colder months, you dog's fur may be thicker and you may need to trim the fur under the collar to be sure the dog receives the correction. If your dog has a naturally thick coat, you may need to trim the fur year-round. Longer contact posts are available for especially heavy-coated dogs.

If your dog was trained to the DogWatch® system as a puppy, chances are he or she has grown and may need a larger collar.

Test the Battery

A battery tester is included with your system. Place the tester on the collar and hold it up to the transmitter or walk out to your driveway where you know where the wire is buried. A light on the battery tester and audible tone on the receiver confirms that the collar is operating properly. If you get the audible warning but not a light, replace the battery. The 3.6 volt battery for the R8 and R9 receiver lasts two years, the batteries for the R3000 receiver last one year, the 7.5 volt (R300 Receiver) and 3.0 volt batteries (Performance Series R7) last about 6 months.

Check Contact Posts and Transmitter

Check contact posts and the battery cap on the R9, R8, R7, R3000 or AR300 receiver collar and tighten if needed. Check the screws on the R6 receiver to be sure they are not loose. Also, check the lights on the transmitter occasionally.

For FM Transmitters: The red light shows you have AC power to the system, the blinking green light shows there are no breaks in the wire. If you have a wire break, the blinking green light will go out and an audible warning will sound.

Note: FM transmitters are labeled: T3000 or PT3 Performance Series

For AM Transmitters: The red light shows you have AC power to the system, the green* light shows there are no breaks in the wire.

The green loop light will blink quickly when the Rate is set on "1". When the Rate is set on "2" the green loop light will blink slowly and when the rate is on "3" the green loop light will be a steady green light. It will no longer blink.

If a wire break occurs, the green light will go out and you will hear an audible chirping sound.
Note: AM transmitters are labeled T300.

If both lights go out on either your FM or AM transmitter, you may have experienced a lightning surge. If your transmitter is plugged into a GFI outlet, reset it and your transmitter will operate. If you still experience problems, contact us for assistance.

Know where your wire is buried

Use the training flags to mark your yard before any landscaping is done. You can locate your underground wire by using the receiver collar.

Hold the receiver at the dog's neck height (at your knees) and hold the receiver with the contact posts up. Walk perpendicular toward the boundary wire. When you first hear the audible tone only, mark the area with a training flag. Walk to the opposite side of the boundary and walk back in toward the boundary wire. When you first hear the audible tone, mark the area with a flag. The middle distance between where you placed the flags should be where the wire is buried, give or take a few inches. If you continue to walk toward the boundary wire, you will hear both the audible tone and correction beeps. Depending how wide the avoidance range is, depends on the distance between the flags. Be sure your range is set correctly on the transmitter. The range can be set up to 6 feet on either side of the boundary wire. You can also refer to your Instructional DVD or see "Signal Range" below.

Signal Range

The dial for adjusting the range is located on the right side of transmitter. Depending on the size of your property and needs of your dog, signal range may vary from the boundary wire. Your dealer has adjusted the range that is most suitable for your dog and yard.

Be aware that the signal range dial is very sensitive. Changing the signal field can significantly compromise the effectiveness of the boundary loop, so you should not change this setting unless we recommend it.

If you increase the signal field, be sure to only turn the dial clockwise in small increments. Remember, increasing the signal range, decreases the safe area for your pet to run in.

If you decrease the signal range, be sure to turn the dial counterclockwise in small increments.

Pets Need Time Off

Remember to remove the collar at night. If your pet stays outside, periodically remove the collar and check for irritation.

Still having issues?  This is a blog article Pat wrote with additional tips for hidden fence training or give us a call at 614-527-3799 to discuss.

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The Big Leash is the best thing that has come into Tucker's life! (Next to his wonderful owners, of course). After just 2 training sessions he is able to walk all over the neighborhood off leash. I even took him to move Amy out of her dorm at Miami and didn't even have a leash with me. He stayed with me all day up and... down 3 flights of steps repeatedly. We are now ready for our vacation. If you need any volunteers for a referral, I am happy to talk to them.

Phyllis F.
Columbus, Ohio

Hi West family!  I just wanted to give you a update! WE LOVE THE FENCE!!! Jordan and Lola both have taken really well to it. It is so nice to know that they will be safely kept in their HUGE yard. Anytime they take off after a deer or squirrel we just calmly say "watch out" and they stop in their tracks. On the occasion ...that we may not be out with them, they tested the limit (naturally) and came right back... like ALL the way back to the door!!!! We couldn't be happier. I don't think there has been a week thats gone by without me saying "I LOVE OUR FENCE". It really is a great feeling knowing we don't have to hunt them down. Thank you so much!!!!

PS...  I just have to say, it is so different this time around, using your company as opposed to the competition we had before!

Jennifer T.
Granville, Ohio

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DogWatch® products are protected under U.S. Patent Nos.: 5,353,744; 5,465,687; 6,079,367; 6,467,435; 6,360,698.© 2009 DogWatch Inc. All rights reserved. No photographs,illustrations or text can be reproduced in any form without the express written consent of DogWatch Inc.DogWatch Hidden Fences should not be confused with Invisible Fence® or Invisible Fencing® which are products and registered trademarks
of Invisible Fence, Inc.

DogWatch® Hidden Fences of Columbus serves Bexley, Blacklick, Columbus, Dublin, Gahanna, Galloway, Grandview Heights, Grove City, Groveport, Hilliard, New Albany, Reynoldsberg, Upper Arlington, Westerville, Worthington, Delaware, Galena, Lewis Center, Powell, Sunbury, Buckeye Lake, Granville, Heath, Johnstown, Newark, Pataskala, Choctow Lake, London, Mount Sterling, Plain City, West Jefferson, Marysville, Baltimore, Canal Winchester, Lancaster, Pickerington, Marion, Ashville, Circleville, Orient, Hideaway Hills, Logan, Maysville, And Rockbridge. Also included are Franklin, Delaware, Licking, Fairfield, Union, Madison, Marion, Hocking, and Pickaway counties.

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